An abundance of academic research has focused on identifying, explicating, operationalizing, and analyzing variables used to understand the dynamics of customer service. Despite this scholarly attention, applied researchers and the popular press have long reported consumers' dissatisfaction with the service received during their customer…

This research focuses on the effect of technology on the culture of architectural education through the lens of digital fabrication (CAD/CAM). As the computer was introduced into design education long before digital fabrication was accessible, design culture has prioritized image over material experience. Digital fabrication enables a material…

The aftermath of September 11, 2001 complicated how students of Middle Eastern heritages are perceived, treated, and constructed in U.S. institutions of higher education. However, research and scholarship has ignored how students of Middle Eastern heritages experience higher education in the current socio-political United States context. Borrowing…

The growing number of English language learners in U.S. schools has created urgency for changes to occur in public education to support this diverse student population. Leadership that promotes school-wide cultural proficiency provides the groundwork for change that is needed to occur in educational practices to ensure student success. This…

This dissertation was designed to determine reasons graduate students do not complete requirements for a Master's in Middle Level Education degree at the southeastern university. Since the program's initial on-campus cohort (2000) the graduation rate has decreased from 80% to 62.96% with the fourth on-campus cohort (2005). The current cohort…

Even in an era when the country elected an African American man as President of the United States, there is still a paucity of African American women executives within Fortune 500 companies. Although more African American women have joined the ranks of corporate management over the last two decades, the numbers, when compared to those of White…

The purpose of this research was to identify and examine the effectiveness of a "Student Support Team" (SST) intervention model designed to increase the performance of struggling secondary students and to help them achieve prescribed state standards on the mathematics "Texas Assessment of Knowledge and Skills (TAKS)" administered to school…

Fifty percent of college-bound students graduate from high school underprepared for mathematics at the post-secondary level. As a result, thirty-five percent of college students take developmental mathematics courses. What is even more shocking is the high failure rate (ranging from 35 to 42 percent) of students enrolled in developmental…

This single-case qualitative study examines leadership in an institution of higher education using the Responsible Leadership for Performance (RLP) model (Lynham & Chermack, 2006) as a framework. The study explores how using a paradigm of collective leadership as an alternative to models of individual leadership could inform understanding of…

The percentage of students who graduate from high school within four years in the United States has remained between 65 and 70% since the late 1960s. Despite various educational reforms, the number of students who are at-risk of dropping out of high school has remained constant, increasing in some years and decreasing in other years. Two…

Education is a major focal point of individual justice within a free society as well as a central point of human capital for the world. This study compared the cognitive and personal developmental levels of community college students enrolled in developmental-level mathematics courses to students enrolled in college-level mathematics courses. In…

The purpose of this study is to determine whether educators believe mathematics should be taught to liberal arts students, what topics are taught in liberal arts mathematics courses, and what the motivation is for teaching such topics. The study consists of two parts, a review of the opinions of educators regarding liberal arts mathematics, and a…

This grounded theory study provides a conceptual framework for inclusive design of online learning communities. Perspectives of 11 feminist professors were analyzed. Findings revealed that four broad aspects of online design were important to study participants. First, feminist perspectives influenced participants' online course design. Second, a…

Data indicate that about 40 percent of students initially enrolled in MATH 160: Calculus for Physical Scientists I finish the course with a grade of D or F, dropped, or withdrew from the course (Reinholz, 2009). The high failure rate let to an intervention course (MATH 180) for students at risk of failing MATH 160. At-risk students were…

This study was designed to determine if a relationship exists between student characteristics and the practice of grade retention. Specifically, student characteristics include gender, ethnicity, socioeconomic status, early birth date, and students who are English Language Learners (ELL). The student sample included 1,187 participants from a large…