Education is often seen as a contrast (or even contest) between being a process of liberal education (with the aim of fostering life-long independent, innovative and creative thinking useful throughout life) and delivering vocational education (immediately applicable skills and competencies, ready for the world of work--"employability").…

The renewal of strategy development and implementation is important in the context of the changing higher education landscape. Changing government policy and the political agenda require a university to engage in careful strategy development and implementation which result in long-term sustainability. The political interest of the government will…

As the author's contribution to a series marking the Golden Jubilee of the Association of University Administrators, he reflects on changes in quality assurance over the past twenty years and speculates on what the future may hold for quality as the association moves into a new and very different competitive regime. He begins by discussing the…

Higher education systems worldwide are currently facing a trio of competing challenges: increasing access and absorbing demand; promoting and safeguarding quality; and reducing and minimising costs to students, taxpayers and other investors. The growth of private (profit and not-for-profit) educational provision worldwide, in addition to other…

It might not have been quite what he had in mind when he said it, but Aristotle was right: good quality assurance must be a habit embedded at every level within higher education, not an isolated occurrence. But even good habits can become mere routine, in danger of being emptied of their original purpose and meaning. Periodically, review and…

Strategic planning and quality management have been developed independently of each other, but they meet in practice in many kinds of organisations. Strategic planning and quality assurance integrate different aspects of higher education institutions (HEIs) to ensure high-quality educational outcomes. This paper investigates the role of these two…

Although the world is changing, quality management remains an area of relative calm. Many institutions continue to use elaborated versions of a model that is developed by the Council of Academic Awards and conceived at a time when higher education was not so exposed to market forces, when the policy and regulatory environment was relatively…

Implementation of IT "solutions" in the context of changes to business processes and efficiency is a common trigger for using formalised project management techniques. The trigger may include topical activities such as job evaluation schemes or quality assurance accreditation. This has led to a blurring of the boundary between projects and…

Ever since the first UK Research Assessment Exercise (RAE) was held in the mid-1980s panels of academics have had to make subjective judgements about the quality of work submitted by institutions. In preparation for the 2008 RAE, the four Funding Councils (Higher Education Funding Council for England, Scottish Higher Education Funding Council,…

The word 'quality' has become a 'central term in the lexicon of contemporary higher education and a major point of interest to various interest groups'. As quality assurance systems have developed around the world, certain assumptions are becoming alarmingly widespread: for example that quality assurance is new to higher education, that quality…

Higher education (HE) in the UK is undergoing extensive changes. One key change is the increasing prominence of postgraduate education. Higher demands on employees create the desire for more qualifications and greater skills. This increasingly consumer-oriented focus to postgraduate education has created a need for information about quality and…