This case study gives an analytical account of institutional development in induction provision. Driven by student experience concerns, a London post-1992 University set up an "enhanced induction project" to provide a more integrated, personalised approach through more coordinated processes. In a large, diverse context, university-wide…

The English Funding Council has announced its intention to invite tenders for the contract currently held by the Quality Assurance Agency for Higher Education (QAA), and the Australian government is promoting a Bill to curb the activities of the equivalent body, the Tertiary Education Quality and Standards Agency. This article compares the two…

In this paper, the author draws upon his interest, as a psychotherapist, in working with change at a psychological and individual level, and on his experience of the radical changes currently taking place in higher education, specifically the University where he manages several services, including a Counselling Service. Through leading and…

As the author's contribution to a series marking the Golden Jubilee of the Association of University Administrators, he reflects on changes in quality assurance over the past twenty years and speculates on what the future may hold for quality as the association moves into a new and very different competitive regime. He begins by discussing the…

In a rapidly changing external environment, for many universities, restructuring of the academic organisation is the most important leadership challenge. In this article, the author provides an analysis of academic restructuring in UK universities. Using the "Commonwealth Universities Yearbook", he looked at the changes in academic structures…

Most UK universities can trace their current management information systems back to significant investments made in the 1990s, largely fuelled by concerns about the millenium bug and a change from character interfaces to graphical user interfaces following the introduction of the personal computer. It was during this period that institutions also…

There has been a resurgence of interest in good practice in university governance. This may be due to a number of high profile vice-chancellor (and governor) departures, and especially the crisis at London Metropolitan University, where the Vice-Chancellor resigned in March 2009 following overclaimed public funding as a result of inaccurately…

"The key needs of Bedfordshire, to improve the participation of its people in higher education and to regenerate its economy, will be best served by a new major access and employment oriented University." This vision statement was adopted by the Board of Governors of the University of Luton on 9 December 2005 on taking the decision to go ahead…

The development of a "sustainability agenda" in higher education (HEFCE 2009) is, it seems to the author, a classical example of supercomplexity in action. In this article, the author argues that the challenge for universities in responding as organisations to the demands of sustainability--which must, in the end, mean reducing fossil fuel-based…

It might not have been quite what he had in mind when he said it, but Aristotle was right: good quality assurance must be a habit embedded at every level within higher education, not an isolated occurrence. But even good habits can become mere routine, in danger of being emptied of their original purpose and meaning. Periodically, review and…

In the private sector, it is clear that the chair is in charge of the board and the CEO in charge of the company. But in the author's view the chair's principal role is to act as an adviser or counsellor to the CEO and senior colleagues--hence the wisdom of having a chair who is involved in other organisations and the preference for people of a…

The increase in student numbers and the decline in the average unit of resource since the 1990s together with the changes brought about by rising student expectations are familiar circumstances to anyone working in higher education. The authors perceive this as part of the move towards a consumer culture in the public sector. This paper gives an…

This is the second part of a paper based on one delivered at the AUA Annual Conference, Promoting Excellence in HE Management, at the University of Nottingham, 2-4 April 2007. It continues discussion of the application of employment legislation to university restructuring exercises, and in particular, the application of the Transfer of…

In this article, the author discusses the process of organizational change, focusing on the distinction between contractual terms and conditions and non-contractual working conditions and the effect this distinction has on changes, and on contract termination and redundancy procedures. He then outlines the United Kingdom's Transfer of Undertakings…

In this article, the author reflects on the changing senior leadership and management structures in our higher education institutions. The author presents objective evidence of these changes but includes his own interpretations based on many years of observation and frequent discussions with colleagues across the whole sector. The author notes…