Based on the research reported in this volume, the authors offer recommendations for all affected parties.

Describes a number of informal "turn-to-your-neighbor" approaches that create an active learning environment in college lecture settings. These include: launching class in discussion, breaking up the lecture for comprehension checks, closing class with small-group conversation, and debriefing exams. (DB)

Describes formal, intensive small group activities in large college classes, as well as initiatives to redesign courses around small-group learning. Strategies include "jigsaw," structured controversy, problem-based cooperative learning, and restructured lecture-recitation-laboratory activities. Notes basis of such strategies in constructivist…

Discusses some initiatives that address problems of a fragmented curriculum and student isolation in large college classes through restructuring. These include peer-facilitated learning communities (such as emerging scholars programs), linked-class learning communities (e.g., linked writing courses), course-cluster learning communities, and…

The normal conflicts that arise as a result of teacher/learner interaction rarely cause open incivility, but they can generate powerful emotional tensions that can destroy the relationship if they are not detected and remedied early. A five-step process is offered for repairing and rebuilding damaged relationships between college students and…

A common variable in uncivil behavior is strong emotional reaction. If distressing emotion in the college classroom could be moderated, inappropriate behaviors might be reduced. One model of rational emotive behavior therapy offers insights into the sources of teachers' and students' emotional responses and the effects on the learning and teaching…

By adopting interactive methods and being sensitive to students' concerns, teachers can minimize uncivil behavior, even in large classes. Solutions found helpful by a number of faculty members focus on several issues, including setting clear expectations, addressing majority needs and rights, taking a proactive approach, and personalizing large…

A problem-solving strategy for dealing with disruptive student behavior in the college classroom is outlined. It uses a series of questions designed to provide perspective on the problem and aid in generating responses. Steps include clarifying the problem, identifying critical elements, describing context, analyzing emotional and behavioral…

To manage classroom conflict effectively, college faculty need to be able to identify and analyze the problem and find solutions. Problem identification addresses who is involved; nature of the conflict; when it happened; where it happened; resolution attempts; and consequences. Solution identification includes developing a positive attitude;…

College faculty and students play important roles in maintaining a tension-free, democratic, and effective learning environment for a diverse student body. Although many instructors feel unprepared to manage disruptive or harmful behaviors, they must receive training to learn to negotiate difficult dialogs, especially as the student population…

By helping faculty collaborate to enrich their teaching abilities and by supporting them when faculty/student relationships occasionally fail, the department chair models leadership skills that faculty themselves can use. The skills of leadership correspond very closely to good teaching skills, and can be combined with the skills of principled…

Institutional approaches to alternative dispute resolution can offer students and faculty a safe, non-judgmental environment for addressing disputes and promoting campus civility. Issues discussed include ways to promote an institutional atmosphere of civility; creation of structures for conflict resolution and alternative dispute resolution; use…

Research and theory suggest that college students' motivation to learn is related to their epistemological beliefs. Faculty can promote student motivation by designing learning activities that facilitate student development of more sophisticated epistemological beliefs. Faculty developers can assist in this by giving special attention to the…

A study examined the relative effects of course and program on 39 college students' motivation over a semester-long introductory physics course, a discipline chosen because of its emphasis on higher-order learning. Results include information about student learning motives, changes over time, and student emphasis on different learning goals and…

The ARCS (attention/relevance/confidence/satisfaction) model of motivational design provides a systematic seven-step approach to incorporating motivational tactics into instruction. Application of the ARCS model to computer-based instruction and distance education is examined, identifying specific design factors that address needs in each of the…