A diverse society has created a diverse education system, which in turn requires diverse and complex mechanisms of quality control. The diversity and complexity of the industrial, service, and knowledge-based economy, with its vast variety of occupations and dynamic labor markets, heavily influences the curricular structures and academic profiles…

Despite their apparent popularity among those seeking degrees and credentials, today's colleges and universities face several interrelated public criticisms and concerns. When these competing concerns about student success, productivity, cost, and educational effectiveness all collide at the campus level, they create an array of campus tensions…

After surveying 1,827 students in their final year at eighty randomly selected two-year and four-year public and private institutions, American Institutes for Research (2006) reported that approximately 30 percent of students in two-year institutions and nearly 20 percent of students in four-year institutions have only basic quantitative…

In both purpose and practice, general education in American higher education has experienced several recurring debates and national revivals. In a world with constantly evolving technology, students need a strong general education to be flexible and adaptable to the changes of the world. General education is an important component and requirement…

Assessing student attainment in the major field of study is increasingly important to employers and accrediting bodies alike. Construction and manufacturing firms do not like engineers who design faulty bridges and airplanes. Marketing firms want to hire students who understand the difference between a niche market and a global market. School…

Evaluative statements from alumni have legitimacy with both internal and external stakeholders. Thus, alumni studies can provide valuable evidence of institutional effectiveness and lend themselves to both locally designed and commercial survey instruments for data collection. Under ideal conditions, the results of alumni studies equip faculty and…

System offices for community college institutional research differ in many ways from campus offices for community college institutional research. The other chapters in this volume describe salient characteristics of system IR offices, but many readers may want to see a direct comparison of system IR offices to campus IR offices in the community…

In this article, the authors offer critical race theory (CRT) as an alternative theoretical perspective that permits the examination and transcendence of conceptual blockages, while simultaneously offering alternative perspectives on higher education policy and practice and the Asian American and Pacific Islander (AAPI) student population. The…

In this article, the authors offer a brief discussion of the challenges posed by traditional approaches and the need for race- and culture-specific methods in the study of Asian American administrators. The authors discuss a research project, conducted by the first author, that focused on exploring the experiences of Asian American senior…

Modern organizations such as institutions of higher education characteristically include various administrative offices that gather and maintain records on employees and applicants for employment as part of their normal course of business. The objective of such record keeping is generally that of promoting efficient and effective management of an…

In Texas, the accountability movement was initiated by Governor Rick Perry, who issued an executive order in 2004 requiring all public institutions of higher education to work with the Texas Higher Education Coordinating Board to create a comprehensive system of accountability. Its purpose was one of public accountability: to the citizens of…

This chapter illustrates how Ohio State University has been using GIS to help with strategic and tactical decisions in student recruitment at its Columbus campus. (Contains 1 figure.)

This chapter is based on the author's experience working with geographic information systems (GIS) at the University of Arizona, along with insights gained through literature reviews and dialogue with staff at other universities. It is intended to convey some key organizational issues that are likely to bear on most campus administrative GIS…

Discussion of quality assurance in colleges and universities looks at theories and definitions of quality; four approaches to quality (traditional peer review, the assessment-and-outcomes movement, the Total Quality Management movement, and accountability and performance indicator reporting); the moral and ethical dimensions of quality; and ideals…

The Dutch quality improvement model in higher education has successfully maintained the delicate balance between internal improvement and external accountability, but the faculty's clear ownership of the system (as contrasted with government ownership in some nations) has made continuous quality improvement a dominant feature of the current Dutch…