This chapter reviews a four-year university's role in developing and implementing a transfer-receptive culture. In particular, it focuses on the first element of a transfer-receptive culture by highlighting a series of visits by the chancellor of the University of California, Los Angeles, to community colleges within California. Strengthening…

This chapter offers a set of recommendations for two-year and four-year institutions related to the evaluation and implementation of transfer policy and practice. These recommendations were drawn from a major study to investigate the perspectives of students, staff, and administrators.

In this article, the author illustrates how three campuses have, in their own way, attempted to bring coherence to the student experience and enrich that experience by more closely matching what was promised to what each student actually experiences while enrolled. Fulfilling students' expectations that were purposefully articulated in the mission…

A profile-oriented retention strategy embraces the admission process as a powerful lever in improving retention and completion rates and recognizes that the student profile can be shaped by changes in admission policies or priorities--even within the current market position of the institution. In addition, the student body can be oriented toward…

Over 35 years of retention theory and literature have acknowledged the importance of institutional and student profiles in accounting for cross-sectional differences in retention and completion rates between types of colleges and universities. The first "P" within a 4 Ps framework of student retention--"profile"--recognizes that an institution's…

Few words have dominated the vocabulary of college retention as has the word "persistence." Many institutions still struggle to engage faculty and administrators in building campuswide retention efforts, to find the organizational levers that translate the abstractions and complexities of retention theory into scalable and durable initiatives, and…

When institutions engage in discussions regarding improving retention and graduation rates, invariably the conversation focuses on entering student characteristics, especially ACT and SAT scores and high school grades. Clearly, attracting and enrolling well-prepared and motivated high-ability students will certainly improve institutional measures…

At every college and university, students enroll with expectations and aspirations about the kind of experience and the kind of outcomes that the institution delivers. When those expectations are met and exceeded, students are satisfied and likely to remain committed to their college choice. When their experience falls short of their expectations,…

A 4 Ps perspective addresses immediate needs: to help institutions gain traction in their retention strategies by framing and reframing the challenges and the possible responses, by challenging some of the traditional mental models about retention that can distract or dilute those strategies, and by offering focus and coherence to institutional…

A 4 Ps framework for student retention strategy is a construct for reframing the retention discussion in a way that enables institutional improvement by challenging some conventional wisdom and prevailing perspectives that have characterized retention strategy for years. It opens new possibilities for action and improvement by suggesting that…

Any institutional approach to improving graduation rates must include faculty. Faculty, more than anyone else, deliver an institution's "promise," one course at a time. They also evaluate whether or not students have demonstrated sufficient mastery of the subject at hand to make "progress" toward their degrees. This article considers how…

Focusing on the student experience broadly defined and, in particular, on the quality of student encounters in and out of the classroom is of critical importance to improving student outcomes. Improving learning, satisfaction, retention, time to degree, and graduation outcomes is not predicated simply on improving entering characteristics or…

There is some evidence that positive academic outcomes in high school and college are related to dual enrollment participation for middle- and even low-achieving students. But the reality is that most dual enrollment programs are intended for students with at least some basic level of college academic skills, as they require students to meet entry…

Serving 20,000 students annually, College Now is the nation's largest urban dual enrollment program and represents the primary programmatic partnership between The City University of New York (CUNY) and the New York City Department of Education (NYCDOE). College Now's mission is to promote college awareness and strengthen the academic preparation…

Dual enrollment is a place between high school and college that is neither exclusively one nor the other. Dual enrollment inhabits a space where larger questions about higher education--the cultural practices, norms, institutional relationships and interactions, and the overall "business" of learning--are grappled with on a daily basis. To the…