Purpose: The aim of this paper is to develop a theoretical framework and conduct an empirical study across different service sectors to investigate the inter-relationships between organizational learning culture, employee job satisfaction and their impact on customer satisfaction. It also aims to examine an individual-level variable (educational…

Purpose: This research aims to examine whether there is the chain effect from corporate social responsibility (CSR) and emotional intelligence (EI) to organizational learning and competitive intelligence in chemical companies in a Vietnam business setting. Design/methodology/approach: Structural equation modeling (SEM) approach was used to analyze…

Purpose: The purpose of this paper is to empirically examine organisational learning (OL) and individual managerial learning and provide a comparative evaluation of the ability of each to generate organisational benefits. Design/methodology/approach: A theoretical model of organisational learning is developed which was then longitudinally tested…

Purpose: The purpose of this paper is to develop a conceptual model that uses dialectical inquiry (DI) to create cognitive conflict in strategic decision-makers for the purpose of improving strategic decisions. Activation of the dialectical learning process using DI requires strategic decision-makers to integrate conflicting information causing…

Purpose: The purpose of this article is to expound the view that knowledge of a special kind, which the author terms open knowledge, has a central place in the conduct of human activities at the global level. Design/methodology/approach: The author advances the concept of open knowledge in a global context by examining key constructs in the field,…

Purpose: This Special Issue is intended to heighten awareness of the importance of organizational learning in addressing the demands of organizational sustainability, and in particular triple bottom line (TBL) sustainability. A definition of TBL sustainability is provided, together with an exploration of the practical issues relevant to adopting…

Purpose: The purpose of this research is to explore the influence of the knowledge conversion processes (KCP) on the success of a learning organization (LO) strategy implementation. Design/methodology/approach: Using a case study approach, the research model examines the impact of the KCP including socialization, externalization, combination and…

Purpose: The strategic learning perspective has attracted increased interest among strategic management scholars, yet the operationalisation of this concept is still in its infancy. The aim of this study is to develop a multidimensional understanding of the strategic learning process and to build an instrument to measure this concept.…

Purpose: The purpose of this research is to explore core contributions from two different approaches to complexity management in organisations aiming to improve their sustainability,: the Viable Systems Model (VSM), and the Complex Adaptive Systems (CAS). It is proposed to perform this by summarising the main insights each approach offers to…

Purpose: Managers in many organizations have indicated that in today's highly competitive environment, knowledge management will be the key to organizational success in this millennium. This paper aims to analyze how the organizational culture and organizational learning impacts knowledge management, and ultimately the satisfaction of employees…

Purpose: The purpose of this paper is to report on findings related to the use of a large group intervention method known as The World Cafe. Design/methodology/approach: The intervention method and its philosophical genesis are described, along with lessons learned from observation, personal use, and interviews with cafe participants. Findings:…

Purpose: Research on antecedents of organizational learning generally ignores the fact that organizational learning is at least a two-dimensional construct and that its dimensions may be conflicting. This research often fails to investigate the simultaneous effects of antecedents on these dimensions. To address this gap in the literature, this…

Purpose: The aim of this paper is to propose a mapping framework for evaluating supply chain learning potential for the context of small- to medium-sized enterprises (SMEs). Design/methodology/approach: The extracts of recently completed case based research for ten manufacturing SME units and facts reported in the previous research are utilized…

Purpose: The purpose of this paper is to offer an application of a system model for Senge's five disciplines in higher education (HE) institutions. Design/methodology/approach: The paper utilizes a conceptual framework for the analysis of antecedents and outcomes of Senge's five disciplines, focusing on specific factors unique to the HE sector.…

Purpose: The purpose of this paper is to offer a theoretical contribution to explicate the various factors and aspects that influence Senge's five disciplines and their outcomes. Design/methodology/approach: The paper develops a conceptual framework for the analysis of antecedents and outcomes of Senge's five disciplines, and offers moderators to…