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Peer reviewed
Direct linkAnklam, Patti – Learning Organization, 2009
Purpose: The purpose of this paper is to provide a perspective on the emergence of social media and their adoption as a critical element in knowledge management strategy. Social media are defined as the collection of software tools and web-based applications that are personalized, that is, that communications identify individuals by name and…
Descriptors: Social Networks, Social Theories, Internet, Computer Software
Anklam, Patti; Cross, Rob; Gulas, Vic – Learning Organization, 2005
Purpose: The purpose of this article is to describe the emerging business discipline of organizational network analysis and its potential as a tool to guide efforts in creating awareness of where knowledge exists in an organization and how this expertise can be best tapped by an organization's workforce. Specific initiatives and activities that…
Descriptors: Knowledge Management, Network Analysis, Case Studies, Organizations (Groups)
