NotesFAQContact Us
Collection
Advanced
Search Tips
50 Years of ERIC
50 Years of ERIC
The Education Resources Information Center (ERIC) is celebrating its 50th Birthday! First opened on May 15th, 1964 ERIC continues the long tradition of ongoing innovation and enhancement.

Learn more about the history of ERIC here. PDF icon

Back to results
Peer reviewed Peer reviewed
ERIC Number: EJ640306
Record Type: CIJE
Publication Date: 2002
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0001-8791
Emotional Labor and Burnout: Comparing Two Perspectives of "People Work."
Brotheridge, Celeste M.; Grandey, Alicia A.
Journal of Vocational Behavior, v60 n1 p17-39 Feb 2002
Data from 238 Canadian employees in human services, service/sales, management, clerical, and physical labor occupations indicated that hose performing "people work" did not have significantly higher emotional exhaustion. There were differences between job-focused emotional work (work demanding emotional expression) and employee-focused emotional work (regulation of emotional expression). (Contains 89 references.) (SK)
Descriptors: Affective Behavior, Burnout, Emotional Response, Foreign Countries, Helping Relationship, Human Services, Service Occupations
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: Canada