This article explores how the English language contributes to cross-boundary communication failure and establishes that there is an "English language problem" that has not been adequately addressed in preparing United States native English-speaking students for international technical communication tasks. For example, U.S. technical communication…

Single sourcing through a content management system (CMS) is altering technical communication practices in many organizations, including institutions of higher education. Open source software (OSS) solutions are currently among the most popular content management platforms adopted by colleges and universities in the United States and abroad. The…

Technical communicators are expected to work extensively with visual texts in workplaces. Fortunately, most academic curricula include courses in which the skills necessary for such tasks are introduced and sometimes developed in depth. We identify a tension between a focus on technological skill vs. a focus on principles and theory, arguing that…

2008 marked the 10-year Anniversary of the Open Source movement, which has had a substantial impact on not only software production and adoption, but also on the sharing and distribution of information. Technical communication as a discipline has taken some advantage of the movement or its derivative software, but this article argues not as much…

This study investigates the link between the linguistic principles of implicature and pragmatics and software documentation. When implicatures are created in conversation or text, the listener or reader is required to fill in missing information not overtly stated. This information is usually filled in on the basis of previous knowledge or…

Technical communication instructors want to help students, as well as professionals, design effective PowerPoint presentations. Toward this end, I compare the advice of academic and industry experts about effective PowerPoint presentation design to survey responses from university students about slide text, visual elements, animations, and other…

While the importance of "expressive writing," or informal, self-directed writing, has been well established, teachers underutilize it, particularly in technical writing courses. We introduce the term expressive/exploratory technical writing (XTW), which is the use of informal, self-directed writing to problem-solve in technical fields. We describe…

This study analyzes the performance and attitudes of technical writing students in PowerPoint-enhanced and in non-PowerPoint lectures. Four classes of upper-level undergraduates (n = 84) at a mid-sized, Southern university taking a one-semester technical writing course were surveyed at the beginning and end of the course about their perceptions of…

Universities and colleges are investing millions of dollars in information technology infrastructure to support teaching, research, and service, and thousands of dollars annually in faculty training programs. And yet, many college graduates entering the workforce lack adequate technology skills. To ascertain the frequency of faculty adoption of…

Examines the concept of the efficiency with which text is entered into a word processor--from the perspective of effective use of keyboard shortcuts. Illustrates how the possibility for productiveness offered by shortcuts, available through the use of features such as Autotext, are often under-utilized by many word processor users, academics being…

Conducts a scenario-based usability test with 10 data analysts using visual querying (visually analyzing data with interactive graphics). Details a range of difficulties found in visual selection that, at times, gave rise to inaccurate selections, invalid conclusions, and misguided decisions. Argues that support for visual selection must be built…

Argues that current approaches to computer graphing practices are ill suited to meet the complex needs of real users. Offers an overview of work in two major areas of graphing theory and research: the sociology of science and the educational research of mathematics and scientific students. Suggests what technical communicators can do to improve…

Examines two ethical questions regarding the ongoing antitrust battle between the U.S. Department of Justice and Microsoft Corporation using traditional rights-based ethical theory, utilitarianism, and John Rawls's principles of justice. Concludes that it is neither good nor fair for a company having a near-monopoly over a market to sell products…

Examines the visual manual genre, discussing main forms and functions of step-by-step and guided tour manuals in detail. Examines whether a visual manual helps computer users realize tasks faster and more accurately than a non-visual manual. Finds no effects on accuracy, but speedier task execution by 35% for visual manuals. Concludes there is no…

States that, concerning declarative information in software manuals, most research methods are aimed at measuring specific information effects, hardly ever yielding data about what users elect/use if they have a choice. Describes a new approach which experiments with operationalization of the information types and three different user types. Show…