Content analysis is a powerful empirical method for analyzing text, a method that technical communicators can use on the job and in their research. Content analysis can expose hidden connections among concepts, reveal relationships among ideas that initially seem unconnected, and inform the decision-making processes associated with many technical…

This article interprets technical communication research about sex differences according to social role theory, which argues that sex differences are enculturated through experiences associated with social positions in the family and the workplace. It reevaluates technical communication research about sex differences in communicative and…

Examines the use of French and Dutch personal and possessive pronouns in the first person plural in internal communication documents. Focuses on the link between text types and the use of inclusive, exclusive, or ambiguous "we." Demonstrates that managers can exploit personal pronouns strategically and that the use of "we" is a parameter for…

Presents an overview of cognitive psychology research on the effects of aging on literacy and suggests the additional complications facing older adults who consume and produce text within the frame of technology, particularly, on-line usage. Gives suggestions of possible ways of addressing concerns regarding aging. (SG)

Compares the response rates for obtaining journal reprints from colleagues when the requests are made using postcards with or without a self-addressed return label. Notes that higher response rates were obtained from the cards with the self-addressed return labels, and more women responded than did men, but these differences were not statistically…

Reports results of a study in which 72 African-American college students listened to and evaluated a tape-recorded excerpt of a speech in two versions, one in Ebonics and one in Standard English. Finds students rated the speaker who used Standard English as more credible (i.e. , more competent and having a strong character) and more sociable than…

Examines some examples of discourse practices among managers and employees in the customer service department of a large manufacturing firm. Shows how knowledge of the ways that language can both include and exclude people from cultural groups in the worksite can help professional communicators facilitate more effective and responsible…

Discusses gender-difference and gender-sameness theory in workplace communication. Presents an integrated paradigm of gender as only one of many contextually-based factors that characterize an organization's patterns. Critiques the gender-difference and gender-integrated paradigms with five criteria for theory effectiveness and provides an example…

Finds significant relationships between computer anxiety and computer/word processing, between computer anxiety and computer electronic discussion group, and between computer anxiety and online computer service among 130 students from a variety of undergraduate rhetoric classes at a large midwestern university. Finds also significant differences…

Shows problems in the communication process between preparers and users of financial reports. Uses test techniques from linguistics and pedagogy (here, the cloze technique) to investigate two Swedish financial reports' understandability. Finds important parts of the reports were not understood by small investors. (PA)

States the importance of identifying skills that accounting students will be most likely to need in their entry level accounting positions. Examines more closely the specific communication skills required of accounting professionals. Finds that clear messages are vitally important so the client and the accountant understand each other and the…

Describes the use of black communication style by African Americans in an organized environment. Uses a research method involving a multimethod approach of field data collection using direct observation and semi-structured interviews. Shows that, although the black employees felt they were changing their communication style to fit organizational…

States that 25 years ago, James Carey and John Quirk questioned whether technology would revolutionize communication. Finds that while traveling the information superhighway, people experience "the rhetoric of the electronic sublime." Explores 50 award-winning health messages on the Web; suggests that the traditional concepts of source, content,…

Examines the visual manual genre, discussing main forms and functions of step-by-step and guided tour manuals in detail. Examines whether a visual manual helps computer users realize tasks faster and more accurately than a non-visual manual. Finds no effects on accuracy, but speedier task execution by 35% for visual manuals. Concludes there is no…

Compares three formats for presenting a number of similar procedures in printed instructions: separate lists, an integrated list, and a table. Expects that the integrated list format and the table format will provide overview of the features common to the similar procedures--finds such results did not appear. Finds that none of the formats scored…