Service-learning projects and traditional internships both prepare the student of technical communication for the workforce in many ways. What is lacking in the scholarship is a discussion of how to successfully link these two ideas. To help teachers implement courses that bridge the gap between service-learning projects and internships, I discuss…

Outlines Willard Van Orman Quine's theory of language in the generation of empirical knowledge, gleaned from two works from his voluminous ouvre. Draws connections between Quine's theory and that of Richard Rorty, the American pragmatist philosopher. Sketches how this theoretical perspective can be applied in the technical communication classroom…

Considers how technical communication is included in accommodating the values and ethics of its many audiences. Presents an introduction and annotated bibliography of articles from technical writing and communication journals published over the past quarter century arranged in categories of professional, academic, and systematic approaches. (NH)

Investigates the expectations and needs of audience in the health care professions. Determines (through interviews) audience reading habits, desired document qualities, and intended use. Finds that some health care professionals' expectations are similar to those of other technical writers, but some are specific to health care. Notes that findings…

States that 25 years ago, James Carey and John Quirk questioned whether technology would revolutionize communication. Finds that while traveling the information superhighway, people experience "the rhetoric of the electronic sublime." Explores 50 award-winning health messages on the Web; suggests that the traditional concepts of source, content,…

Asks if technical writers can predict results of a reader-focused text evaluation. Asks 15 technical writers to point out reader problems in a public information brochure, which was also evaluated by 30 readers from the target audience. Finds little overlap and little agreement among writers as to their problem detections. (PA)

Investigates gerontological research literature to discover what is known about age deficiencies in cognitive processes which might adversely influence instructional text processing. Maintains that, on the basis of findings, tentative guidelines could be given on designing such manuals. Proposes follow-up research to gather more knowledge on the…

States that participants in a qualitative case study of nonacademic R&D authors thought their reports were more informative than persuasive. Describes how three definitions of "persuasion" emerged. Concludes that most of the participants felt they owed a greater debt to their subject matter rather than the audience; some participants argued that…

Details writing problems technical students encounter when they fail to distinguish between model and example and between different kinds of models. Analyzes these problems with reference to inappropriate material in texts. Defines several writing models, and shows how understanding these models gives writers rhetorical flexibility while producing…

Suggests that technical writers should emphasize similarities rather than differences between oral and written discourse. Argues that implicit rules of conversation have much to offer the technical writer. Illustrates how the principles of conversation can be applied to the process of writing instructions. (KEH)

Reviews a debate among Roman rhetoricians over declamation, an early case study method. Appraises contemporary concerns about the value of case study as a stimulant to problem-solving skills, its ability to imitate realistic circumstances of business and technical writing, and its emphasis on persona and audience along with its deemphasis of the…

Discusses the impact of possible sex-based differences in communication styles on the technical writer's job. Argues that technical writers can choose to use both male and female communication styles to acknowledge multiple audiences and to improve the quality of their documents. (KEH)

Provides analysis of the various kinds of audiences for whom technical materials are written. Describes the functions of the "watchdog" audience, who oversees the written transaction between the author and primary audience. Provides data from an ethnographic case study of engineering authors in a technical setting. (HB)

Studies use of a restricted language, Simplified English (SE), to write procedural documents for specific audiences. Examines the effect of type (SE versus non-SE), passage (A versus B), and native language on the comprehensibility, identification of content location, and task completion of procedure documents for airplane maintenance. Suggests…

Examines General Beauregard's inability to communicate in his report of the First Battle of Bull Run. Suggests that Beauregard's success on the battlefield came from the initiative of his junior officers. Concludes that Beauregard failed to consider political ramifications of certain statements in his report, offending President Davis and leading…