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50 Years of ERIC
50 Years of ERIC
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Peer reviewed Peer reviewed
ERIC Number: EJ330906
Record Type: CIJE
Publication Date: 1986
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: N/A
Use of the Critical Incident Technique to Analyze the Interpersonal Skill Requirements of Supervisors.
Jacobs, Ronald L.
Journal of Industrial Teacher Education, v23 n2 p56-61 Win 1986
The critical incident technique was used in this case study to analyze the interpersonal skills of post office supervisors. Six job factors were identified by the authors using this approach. The factors provided information to facilitate other components of the instructional design process. (CT)
Descriptors: Case Studies, Critical Incidents Method, Interpersonal Competence, Job Analysis, Job Skills, Skill Analysis, Supervisors
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: Postal Workers