Developers of museum service systems want to know what users think about their systems and they often design questionnaires to capture users' opinions. However, there are usually serious gaps between what developers want to know and what the users really think about the system. The present research aims to develop a questionnaire that takes into…

While opinions from the general public are certainly important, opinions from the museum staff are also necessary to improve user service systems. this article introduces two groups of museum staff who have evaluated the usability of mobile guidance systems in Japanese museums. One group is the research team who used the PDA system in the National…