Has your institution purchased discovery layer tools? Are you wondering how students are using them and how much return your institution is getting on that investment? Not only are there more resources available to students online than ever before, but there are also more avenues for students to discover those resources. The Royal Roads University…

Providing library instruction in distance learning environments presents a unique set of challenges for instructional librarians. Innovations in computer-mediated communication and advances in cognitive science research provide the opportunity for designing library instruction that meets a variety of student information seeking needs. Using a…

This paper describes the automated copyright clearance process for electronic reserves materials by the electronic reserves staff at the Information and Library Services (ILS), at the University of Maryland University College (UMUC). Besides the standard practice to handle and post required course readings in digital format for UMUC's…

Library literature and blogs frequently discuss customer service and user experience in physical libraries and Web sites, but little is said about this mentality toward services for distance learners specifically. This paper takes customer service best practices from well-known thinkers of the business world and makes connections to services for…

This paper covers material presented at the 15th Annual Off-Campus conference (formerly known as the Off Campus Library Services Conference) in Memphis, Tennessee. During the course of this presentation, participants learned how both chat and instant messaging reference are being conducted and evaluated at a major online learning university. This…

A pilot program to provide real-time library webcasts to Regis University distance students using Adobe Connect software was initiated in fall of 2011. Previously, most interaction between librarians and online students had been accomplished by asynchronous discussion threads in the Learning Management System. Library webcasts were offered in…

University of North Texas (UNT) Libraries began studying the library needs of distance learners in 2009 using a variety of approaches to explore and confirm these needs as well as obtain input into how to meet them. Approaches used to date include analysis of both quantitative and qualitative responses by online students to the LibQUAL+[R] surveys…

What could bring more change to an online library than going from a federated to a discovery search system? Not much! This paper will share what was learned about initiating and implementing an important change that ultimately impacts a variety of stakeholders, and the importance of collaboration between library personnel at all levels of an…

Librarians offer a variety of library instruction utilizing multiple formats. Many struggle with the task of transferring instruction to the online environment. Principles of instructional design can be leveraged to effect quality change in the delivery of instruction to make teaching more effective, efficient, and appealing to learners. Although…

The society relies on institutions of higher education to produce a literate workforce; one that is able to function in a dynamic, technological, information-overload environment. In support of this new thrust, most universities have incorporated the use of new media and ICTs in the teaching learning process resulting in a multi-modal approach…

The paper describes the theory and definition of the practice of librarianship, specifically addressing how Web 2.0 technologies (tools) such as synchronous messaging, collaborative reference service and streaming media, blogs, wikis, social networks, social bookmarking tools, tagging, RSS feeds, and mashups might intimate changes and how…

This paper will look at the services presently offered to distance students by libraries within the categories of professional staff, access to resources, reference assistance, and library user instruction. It will then offer the argument that these services could be improved by developing embedded librarians within online academic courses as a…

At the University of South Carolina Upstate, two librarians created a series of workshops to proactively prevent plagiarism. To reach distance education students, online workshops were developed in Blackboard including basic and advanced workshops for lower and upper-level courses. The workshops are intended to introduce students to the concepts…

Distance librarians as engaged professionals work in a complex environment of changes in technologies, user expectations, and institutional goals. They strive to keep current with skills and competencies to support distance learners. This article provides a selection of continuing education opportunities for distance librarians, and is relevant…

A survey was done of instructors at two satellite campuses located at a distance from the main campus of the University of Lethbridge in order to ascertain both utilization and awareness of library resources and services. Results were enlightening, indicating that lack of awareness and communication is one of the biggest obstacles for these…