Has your institution purchased discovery layer tools? Are you wondering how students are using them and how much return your institution is getting on that investment? Not only are there more resources available to students online than ever before, but there are also more avenues for students to discover those resources. The Royal Roads University…

Library literature and blogs frequently discuss customer service and user experience in physical libraries and Web sites, but little is said about this mentality toward services for distance learners specifically. This paper takes customer service best practices from well-known thinkers of the business world and makes connections to services for…

Due to a shortage of librarians to teach classes coupled with a growing student body, librarians at East Tennessee State University (ETSU) decided to explore alternative means to deliver instruction. Their charge was to supplement traditional classroom instruction by utilizing ETSU's course management system (Desire2Learn, D2L) to inform students…

This study targets librarians and information professionals who use Web 2.0 tools and applications with a view to providing snapshots on how Web 2.0 technologies are used. It also aims to identify values and impact that such tools have exerted on libraries and their services, as well as to detect various issues associated with the implementation…

This paper takes a look at how one academic health sciences librarian brought mediated literature searching to the distance RN to BSN nursing students. It takes a look at why Adobe Connect was the webinar software that was selected to deliver online instruction to the students. The article explains how students participated in a pre-class survey…

This paper looks at the author's outreach efforts as a distance librarian to encourage library use among a distance student population that comprises satellite locations, students attending online, students attending courses through instructional television, and students attending hybrid courses. Outcomes of the author's outreach attempts and…

As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they…

This article compares three self-developed subject guides and one commercial online subject guide (LibGuides) to provide information to other institutions which have a plan or are in the process of developing a plan to implement similar services to support online, distance and traditional education. This is a comparison of the current subject…

The Internet and the World Wide Web have influenced the new approaches taken in teaching and learning at institutions of higher learning. The nature of the courses offered, the geographical spread of the teaching sites as well as the diverse and distributed student population are the catalysts for the changes. These non-traditional, or distant…

From Web guides to online tutorials, academic librarians are increasingly experimenting with many different technologies in order to meet the needs of today's growing distance education populations. In this article, the author discusses one librarian's experience using Camtasia Studio to create subject specific video tutorials. Benefits, as well…

A database that tracked information requests from University of Alaska Fairbanks (UAF) distance students using the Elmer E. Rasmuson Library's Off-Campus Services (OCS) indicated that, beginning in 2001, students became more self-reliant searchers. Reasons for this trend included: increased number of licensed online resources from which to choose;…

With the blooming of information in digital format, dissemination of information is becoming a big challenge for developing countries. It is not only due to the limited provision of personal computers--in addition, the technological infrastructure and the ability to access information are also becoming major concerns in developing countries. This…

The Web-based information and communication technology (w-ICT) has become a powerful means for delivery and dissemination of digitised information among the emerging virtual learning and business communities. The w-ICT has engendered a growing cybersphere paradigm to accommodate a huge mass of e-resources cast over the Web. Such abundance of…

This paper discusses the benefits of using Web-based worksheets for library instruction in a variety of library settings, including classroom presentations, hands-on labs, and at a distance. Web-based worksheets have been used successfully in the Haskayne School of Business MBA program and the Department of Biological Sciences at the University of…

This study focuses on college and university library services provided to distance education students and a content analysis of library Web sites. The Web sites chosen were categorized by the amount of distance education the institution offered to students. Results indicated that the size of the institution had the strongest correlation to library…