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Direct linkAlewine, Michael C. – Journal of Library & Information Services In Distance Learning, 2012
This paper examines the evolution and findings of an on-going longitudinal study that is assessing the satisfaction of distance education students with library reference services through the use of a transaction-level survey. The survey's purpose is two-fold: first, it is used to garner valuable input from these students; and second, it also…
Descriptors: Library Services, Distance Education, Reference Services, User Satisfaction (Information)
