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Peer reviewed
Direct linkHohner, Margaret; Tsigaris, Panagiotis – Journal of International Education in Business, 2012
Purpose: The purpose of this paper is to investigate the beliefs of undergraduate business students studying in Canada and partners in China about the quality of the program; what they consider effective signals of quality; and their willingness to pay to improve the quality. Design/methodology/approach: A survey was designed and distributed to…
Descriptors: Grade Point Average, Student Attitudes, Foreign Countries, Business Education
Ferguson, Graham; Phau, Ian – Journal of International Education in Business, 2012
Purpose: The purpose of this paper is to investigate how students from Australia, Indonesia and Malaysia differ in their propensity to complain and attitudes to complaining. Design/methodology/approach: A self-administered questionnaire was designed using established scales to assess respondent reactions to a service failure by a university. The…
Descriptors: Student Recruitment, Student Attitudes, Negative Attitudes, Foreign Countries
Small, Felicity; Dowell, David; Simmons, Peter – Journal of International Education in Business, 2012
Purpose: Teachers have access to a growing range of online tools to support course delivery, but which ones are valued by students? Expectations and satisfaction are important constructs in the delivery of a service product, and how these constructs operate in a service environment, such as education where the student can also take on the role of…
Descriptors: Statistical Analysis, Computer Mediated Communication, Student Attitudes, Satisfaction
