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Peer reviewed
Direct linkFerguson, Graham; Phau, Ian – Journal of International Education in Business, 2012
Purpose: The purpose of this paper is to investigate how students from Australia, Indonesia and Malaysia differ in their propensity to complain and attitudes to complaining. Design/methodology/approach: A self-administered questionnaire was designed using established scales to assess respondent reactions to a service failure by a university. The…
Descriptors: Student Recruitment, Student Attitudes, Negative Attitudes, Foreign Countries
Eom, Sean B. – Journal of International Education in Business, 2012
Purpose: The majority of e-learning empirical research studies have focused on the two research streams: outcome comparison studies with classroom-based learning and studies examining potential predictors of e-learning success. The determinants of e-learning success include interactions, instructor support and mentoring, information delivery…
Descriptors: Business Education, Self Efficacy, Electronic Learning, Course Content
