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Small, Felicity; Dowell, David; Simmons, Peter – Journal of International Education in Business, 2012
Purpose: Teachers have access to a growing range of online tools to support course delivery, but which ones are valued by students? Expectations and satisfaction are important constructs in the delivery of a service product, and how these constructs operate in a service environment, such as education where the student can also take on the role of…
Descriptors: Statistical Analysis, Computer Mediated Communication, Student Attitudes, Satisfaction

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