The goal of this paper is to report on the SERVQUAL gap which causes unsuccessful service delivery at a University of Technology in South Africa. Using a quantitative research design, the study adopts a SERVQUAL model adapted to a tertiary environment containing five dimensions of service quality (tangibles, responsiveness, empathy, assurance, and…

The present study aimed to identify the scientific research obstacles facing faculty members in the College of Education at Princess Nora bint Abdul Rahman University (PNU) and to determine the differences in the obstacles according to age, academic rank, scientific specialty, marital status, number of completed studies, and time since the last…

This paper describes lecturers' behaviors and beliefs regarding social media in higher education at the Faculty of Education, Mahasarakham University. Thirty-one lecturers were surveyed about their attitudes toward the use of social media in their classes. Their responses were analyzed using arithmetic mean and standard deviation. The results…

The teachings and writings of John Dewey, an American philosopher and educator, offer insightful influences on contemporary education, not only in the United States but also worldwide. His philosophy of education, commonly referred to as Pragmatism, focused on learning by doing as an alternative to rote knowledge and strict teaching. The purpose…

This research study is based on the analysis of speech in three Spanish conversation classes. Research questions are: What is the ratio of English and Spanish spoken in class? Is classroom speech more predominant in students or the instructor? And, are teachers' beliefs in regards to the use of English and Spanish consistent with their…

The past 15 years have been a dramatic and unique period for education systems all over the world. The challenges have become more complex and the need for schools to promote their agenda has become cardinal and, in some cases, even critical. Today, parents, children, pupils and teachers are motivated by their senses and the positioning of leading…

Attitudes toward a foreign language and the motivation to learn a language have been of interest to many educators and researchers. However, the majority of research has been conducted with language learners. There is a lack of literature concerning the attitudes of teachers and teacher trainees toward the language they are or will be teaching.…

This paper examined the influence of ownership and type of university on work environment in South West Nigerian universities. The study population consists of all academic staff of the ten public and nine private universities in South West Nigeria. In all, 500 respondents selected from eight universities constituted the sample of the study. The…

The purpose of this case study is to reveal prospective science teachers' knowledge and achievement levels in electricity-related subjects. The data for the study were collected from 44 prospective teachers using three measurement tools. The data were then analyzed using software developed for the Probability and Possibility Calculation Statistics…

English television programs have been incorporated within public-school classrooms in western countries for a long time to capture student interest in various subjects. Many researchers favor English programs as a partner inside of classrooms while others hold negative perceptions of the concept. However, there is little research to provide a…

Education institutions around the world have seen rapid advances in ICT (Information Communication Technology) within the classroom since the mid 90's. Kuwait has realized the need for a high quality education system, and has seen huge increases in government funding for schools over the last 10 years. However, Kuwait's spending on technology and…

An indispensable part of any curriculum design in an educational setting is the analysis of the needs of the learners involved in the context. The needs can be addressed from different perspectives. Among them, the learners' needs in terms of their perceptions toward what constitute learning/teaching and testing processes are of prominent values.…

The study assessed computer literacy of secondary school teachers in Ekiti State. Three hundred teachers (Male = 150; Female = 150) selected from 30 public schools in 15 out of 16 local government areas participated. The instrument for collecting data was a 25-item Self-Assessment of Computer Literacy questionnaire and each item was rated on a…

The focus of this paper is to present the findings of the study on teacher efficacy and classroom management. To collect data a survey was administered to 1006 Botswana participants. Out of 1006 participants only 6 did not complete the survey. Pearson-product moment correlation was computed to analyze the data using Statistical Package of Social…

This study surveyed the professional development (PD) needs of school English language teachers at Melaka State in Malaysia. With close cooperation with the Department of Language at the Ministry of Education, the whole population of English language teachers had been studied on their types of professional development needs in instructional…