Student satisfaction has become an important concept in higher education because students are paying higher tuition fees and increasingly seeing themselves as customers and because satisfaction is commonly used as an indicator of quality by quality assurance agencies and the compilers of rankings and league tables. In business organisations, it…

This exploratory study examines the dimensions that are relevant to brand reputation, particularly in the context of master's degree programmes. The data analysis is based on Vidaver-Cohen's "Business school quality dimensions and reputational attributes". The qualitative data for the case study comprise a student questionnaire…

Around the world, governments and the higher education sector are being asked to become more accountable for the money they spend on research funding. Research quality measurement exercises, such as the Excellence in Research for Australia initiative, use a number of agreed indicators to measure, analyse and report on various institution and…

This paper explores the main satisfiers and dissatisfiers for international students in Australia's higher educational sector. Using a critical incident technique, this study is conducted with international students of higher education in Australia. Four categories of satisfiers and dissatisfiers emerge from the data which are related to…

This paper evaluates the performance of national higher education systems in 48 countries as measured with 20 variables grouped under the four headings of Resources, Environment, Connectivity and Output. Rankings within each module are then combined into an overall ranking that is topped by the United States followed by Sweden, Canada, Finland and…

Recent research into university ranking methodologies uncovered several methodological problems among the systems currently in vogue. One of these is the discrepancy between the nominal and attained weights. The problem is the summation of unstandardized indicators for the total scores used in ranking. It is demonstrated that weight discrepancy…

Advocating a customer focus, the Total Quality Management model of leadership has led to success in raising performance levels throughout various manufacturing and service industries. Many education stakeholders, however, are resistant to the notion that postsecondary students benefit from being treated like customers. While many critics oppose…

This paper examines the quality of Hong Kong's sub-degree level education provided by the self-financing institutes in terms of its impact on the earnings of workers, based on Hong Kong's 2006 by-census data. Education is an investment in human capital that enhances the productivity of workers and increases their lifetime incomes; and a more…

The international branch campus has emerged as a popular form of transnational higher education but to date little research has been undertaken on student perceptions and experiences, other than the student feedback evaluations conducted by institutions. This research employed a survey questionnaire to investigate student perceptions of study at…

This article sets out to investigate the notions Spanish university teaching staff have of quality in education, on the assumption that those notions give a reliable picture of the attitudes of teaching staff towards education policy design and university management. The paper takes an empirical approach, collecting opinions telematically via a…

Despite being one of the major reasons for the development of quality assessment, students seem relatively unaware of its potential impact. Since one of the main purposes of assessment is to provide students with information on the quality of universities, this lack of awareness brings in to question the effectiveness of assessment as a device for…

It has become commonplace for scholars and education managers to talk of the globalisation of higher education. How to provide housing for the growing numbers of international students, however, remains contentious. This paper presents the situation in Australia by analysing the results of two large surveys and official reports published by…

We were interested in how preparing for a national teaching award influences those who subsequently receive awards and whether these influences expand higher education's exploration of teaching excellence or limit it. We explored these interests by conducting semi-structured telephone interviews with 10 awardees from five different countries and…

This paper questions the value of the current trend towards mandating formal teaching accreditation in higher education and argues that the "just-in-time" nature of short training programmes coupled with on-going occasional mentoring is likely to result in more productive professional development for academic teachers. Specifically, the paper…

This article reports on interview-based research on Chinese students' perceptions of aspects of university study and their reasons for undertaking Australian programmes. In this cross-cultural setting, perceptions of "good" and "bad" subjects were elicited, and the need to standardise or adapt programmes to meet Chinese students' needs is…