Student satisfaction has become an important concept in higher education because students are paying higher tuition fees and increasingly seeing themselves as customers and because satisfaction is commonly used as an indicator of quality by quality assurance agencies and the compilers of rankings and league tables. In business organisations, it…

The phenomenal growth in the use of social media in the past 10 years has dramatically and irreversibly changed the way individuals communicate and interact with one another. While there are undoubtedly many positives arising out of the use of social media, irresponsible or inappropriate use can have significant negative consequences. In the…

In universities around the world, plagiarism management is an ongoing issue of quality assurance and risk management. Plagiarism management discourses are often framed by legal concepts of authorial rights, and plagiarism policies outline penalties for infringement. Learning and teaching discourses argue that plagiarism management is, and should…

This research project explored students' perspective of the appropriate mix of online and face-to-face activities in a master's programme in library and information science at an Australian university. Identifying aspects that students evaluate as supportive, challenging and efficient in their learning is important for the design of an…

This study examined the perceptions of professional staff on their contribution to student outcomes. An online Delphi survey method was used to collect data from two expert panels: professional staff based in faculties and professional staff based in central university departments. The aim of this method is for the panels to reach consensus. The…

When student plagiarism occurs, academic interest and institutional policy generally assume the fault rests with the student. This paper questions this assumption. We claim that plagiarism is a shared responsibility and a complex phenomenon that requires an ongoing calibration of the relative skills and experiences of students and staff in…

This cross-sectional study aimed to explore the correlates of problem and pathological gambling among university students in South Australia. Convenience sampling method was used to select participants ("n" = 163; 55.2 per cent women, 44.8 per cent men; age range 17-57 years) from two faculties in a South Australian university. A…

Current changes to policy around higher education in the United Kingdom are leading to an increasingly marketised system. As funding is transferred from the United Kingdom government to the individual student, universities will be required to pay more attention to marketing. This paper draws on the literature relating to marketing of services to…

This study explores discrimination on campus in Turkey. The participants were 164 university students from the first, third, and fourth classes of two departments in a university in Turkey. The data was gathered through a questionnaire developed by the author. The results revealed that students were discriminated against because of their clothing…

The purpose of this study is to examine at-risk students and the reasons they give to explain their poor academic performance, with a view to developing a typology of at-risk students. A case study methodology was used to investigate the total population of at-risk students for Semester 2, 2008 studying at the Singapore campus of an…

The international branch campus has emerged as a popular form of transnational higher education but to date little research has been undertaken on student perceptions and experiences, other than the student feedback evaluations conducted by institutions. This research employed a survey questionnaire to investigate student perceptions of study at…

Despite being one of the major reasons for the development of quality assessment, students seem relatively unaware of its potential impact. Since one of the main purposes of assessment is to provide students with information on the quality of universities, this lack of awareness brings in to question the effectiveness of assessment as a device for…

It has become commonplace for scholars and education managers to talk of the globalisation of higher education. How to provide housing for the growing numbers of international students, however, remains contentious. This paper presents the situation in Australia by analysing the results of two large surveys and official reports published by…

As the United Arab Emirates diversifies its economy towards knowledge-based industries, maximising the participation of the national workforce, particularly women, in the science, engineering and technology fields is of utmost importance. To accomplish this, identifying the factors that lead students to select their degree programme, as well as…

Much emphasis is currently placed on the impact of marketisation on higher education and the damage it has caused to forms of academic and student identity. Evident is a concern that much of value in these identities has been lost amidst the pressure of audit, performance indicators and consumerism. This paper explores the changes to these…