A 2004 paper, "The invisible workers" by Szekeres, lamented the "invisibility" of professional staff in Australian higher education. Even then, professional staff constituted more than half the university workforce, but they were defined by what they were not (non-academic) and they experienced a high level of frustration in their relationships…

The climate of competition for students in the higher education sector makes it imperative that institutions increase their marketing efforts, both domestically and internationally, to help sustain student numbers. In Australia, the Bradley Report and the government response, which will do away with quotas, allows for a much freer market than…

One of the challenges facing those responsible for service provision in universities is ensuring that service is provided at the right point in the organisation. Service delivery points can exist at the school/department level, faculty/division level or central unit/university wide level. This does not always follow organisational logic, common…

The working lives of general staff in universities have been a rather closed book until recently, having been largely ignored in both academic and non-academic literature. When discussed or referred to, general staff have been depicted in problematic ways that, in recent times, can be associated with the prevailing discourse of "corporate…

Where are university administrators placed in texts that are centred around universities? There appears to be either a total confusion in terminology about administration or a complete disregard for administrators' work but in most cases administrative staff in universities are largely invisible. This paper explores a range of texts (academic,…