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ERIC Number: EJ433162
Record Type: CIJE
Publication Date: 1991
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0316-1218
Exit, Voice, Loyalty and Neglect as Student Responses to Dissatisfaction: An Act Frequency Approach.
Mahaffey, Tom; And Others
Canadian Journal of Higher Education, v21 n1 p71-89 1991
A study investigated the use of frequency of specific behaviors as an indicator of college student response to dissatisfaction. A population of 423 students from 5 universities helped categorize behaviors as characteristic of 4 constructs: exit, voice, loyalty, and neglect. Twenty acts emerged as viable indicators of the constructs. (MSE)
Descriptors: College Students, Higher Education, Participant Satisfaction, Predictor Variables, Student Attitudes, Student Behavior, Surveys
Publication Type: Journal Articles; Reports - Evaluative; Opinion Papers
Education Level: N/A
Audience: Administrators; Teachers; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: N/A