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50 Years of ERIC
50 Years of ERIC
The Education Resources Information Center (ERIC) is celebrating its 50th Birthday! First opened on May 15th, 1964 ERIC continues the long tradition of ongoing innovation and enhancement.

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Peer reviewed Peer reviewed
ERIC Number: EJ652412
Record Type: CIJE
Publication Date: 2001
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0884-1241
An Examination of Students' Perceptions of Service Quality in Higher Education.
Clemes, Michael D.; Ozanne, Lucie K.; Tram, Lam
Journal of Marketing for Higher Education, v10 n3 p1-19 2001
Measured New Zealand college students' perceptions of educational service quality using SERVPREF methodology. Found that both technical and functional quality are important dimensions, and that the quality of education, campus facilities and environment, and course process significantly influence students' perceptions of service quality. Student characteristics also influenced perceptions. (EV)
Descriptors: College Students, Educational Quality, Foreign Countries, Higher Education, Student Attitudes, Student Characteristics
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: New Zealand; Service Quality