Technology lending has proven to be one of the most popular services that the Ryerson University Library and Archives (RULA) has offered in the past few years. Given the number of commuting digital natives comprising our student body, the library wanted to know how these students were using our current laptop loan program and how this service could evolve to better serve their academic learning needs. Using a mixed methodology including focus groups, interviews, and a comprehensive survey, this study sought to discover options to further improve this program. Could we develop the program by customizing the laptop into a unique learning and research tool? Could we insert the library into the laptops to better assist our students along their academic journey?