One of the challenges of access services is letting patrons know what one has to offer at his or her library, and then communicating how they may avail themselves of those services. Increasingly, libraries are doing this through more than the traditional handouts and newsletters, but also through blogs, Facebook pages, podcasts, and videos. This…

This article updates a previous article published in 1992 that described the role of the access services manager in policy formation. Since that time, the access services department and mission has matured and evolved to a prominent position within the library organization. Technological changes and innovation in the marketplace of wired and…

This study provides an overview of the various products available for library patrons with blindness or visual impairments. To provide some insight into the status of library services for patrons with blindness, a sample of American universities that are recognized for their programs for students with visual impairments was surveyed to discern…

The Elmer E. Rasmuson Library at the University of Alaska Fairbanks has a long history of supporting distance education through state-of-the-art, remote access services. Harsh climate conditions (heavy snowfall and icing, high winds, and extreme temperatures), rugged terrain, limited road and telephone systems, and permafrost that prevents the…

With the expansion in quantity of full-text content material made available through online database subscriptions, aggregator services, and over the Internet, the need for print materials seems to have diminished over recent years. Growing, too, are the numbers of students taking advantage of distance learning opportunities, scattered miles and…

Jacksonville State University's (JSU) Houston Cole (HCL) Library has always provided access to required course readings through a reserve circulation system. Prior to 2002, this services was "print based," requiring students to photocopy materials held physically at the reserve desk in the library. In 2002, the library integrated the Docutek ERes…

ALI is a project to develop an archive for talking books produced by the Swedish universities. The universities produce talking books from the mandatory literature for students with reading disabilities, including mostly journal articles, book chapters and texts written by teachers. The project group consists of librarians and co-ordinators for…

Librarians often cringe when they hear the word copyright, when it is combined with electronic reserves the immediate impulse is to run away as far and as fast as possible. This paper presents the process used by the Armacost Library staff at the University of Redlands to develop and implement a copyright policy for the electronic reserve…

As librarians confront the Information Age, it is imperative that they remain aware of the issues that affect the profession. Traditional library skills are no longer adequate for maintaining a competitive edge in the field. Post-graduate education in digital libraries offers information professionals an opportunity to broaden their knowledge of…

Academic libraries are at a crossroads, facing increasing competition from other student services within their institutions and from commercial entities that duplicate their services. Examining some broader trends in education leads to suggestions as to how libraries might re-examine legacy services and assumptions and consider new directions.…

This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the…

The digitization of library materials has had a tremendous impact on libraries. By using the Internet, readers can access digital library materials from any place in the world. The BMCC Library started several programs to provide more digital materials to its patrons in the forms of electronic books, periodicals, full-text materials, and webpage…

Today, it is advantageous for academic libraries to look outside their own organizations to other potential campus and commercial partners when considering new services. This case study describes the planning and implementation of electronic reserves at the University of Kansas Libraries, including the integration of two commercial partners,…

Implementing any new service or technology can require a process of trial and error. Often, it is useful to introduce the service as a pilot project, so that the staffing issues and technical details can be worked out prior to fullscale implementation. This is especially important at times when staffing and/or budgetary circumstances are…

Discusses electronic information services in support of higher education in the United Kingdom and describes the JUBILEE project at the University of Northumbria (Newcastle upon Tyne, England) that measured user satisfaction and information-seeking behavior in a longitudinal study. Highlights include performance measures; and barriers to access…