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Peer reviewed
Direct linkHasty, Douglas F. – Journal of Access Services, 2004
Are librarians doing all they can to ensure that customer services are delivered with the customer in mind? Librarians are great at helping, but we sometimes need help with identifying customers, defining their needs, developing services, and reviewing the processes behind the services. Fourth Generation Management provides new insight for…
Descriptors: Library Services, User Needs (Information), Library Administration, Management Systems
Hasty, Douglas F. – Journal of Access Services, 2003
The Virginia Boucher-OCLC Distinguished ILL Librarian Award is the most prestigious commendation given to practitioners in the field. The following questions about ILL were posed to the two most recent recipients of the Boucher Award: Tom Delaney (2002), Coordinator of Interlibrary Loan Services at Colorado State University and Lynn Wiley (2001),…
Descriptors: Recognition (Achievement), Academic Libraries, Library Services, Awards
