With the growth of international student enrollment in Chinese universities, user perception has become an area of developing research in academic libraries. China's policy of opening up has led to the education and economic reforms allowing major universities to enroll international students. These changes have created an increasing need for…

Study abroad programs in higher education increasingly play a major role in training students for global citizenship. This case study, conducted in a large research university in the United States, identifies the information needs of students and faculty in study abroad programs. Of particular interest is how awareness of library resources and…

This paper applied Grey Relational Analysis (GRA) to Quality Function Deployment (QFD) to identify service improvement techniques for an academic library. First, reader needs and their importance, and satisfaction degrees were examined via questionnaires. Second, the service improvement techniques for satisfying the reader needs were developed by…

While many surveys aim primarily at measuring general user satisfaction, this survey is dedicated to understanding music users' needs, usage patterns, and preferences towards various collections. Findings showed dissimilar use behavior and perceived importance of materials between academic- and performance-oriented music users. Needs for different…

This research explores the extent of service quality in Spanish university science and technology libraries, based on the expectations and perceptions of their users: faculty and researchers. Users' information behavior is analyzed with the specially designed BiQual tool, which reveals specific needs such as the greater importance of electronic…

Systematic observation of non-computer seating areas in library and non-library spaces on an urban campus showed an important role for the library in individual and group study area choices. The study provides data on important points to consider in library design, including laptop needs and gender preferences. (Contains 2 tables and 1 figure.)

A survey was conducted in Fall 2008 to determine the library use and needs of Master of Social Work students at Marywood University. Full-time, Part-time, Weekend, and Satellite students were surveyed. Survey results and implications for Marywood Library's service to nontraditional students and for the academic library community are discussed.…

This paper gives the result of a 2007 survey of faculty at eight academic departments at Louisiana State University, asking them about the usefulness for their needs of an extension of the scholarly communication system by digital repositories. (Contains 3 tables and 2 figures.)

The paper presents a Sub-Saharan African academic Librarian's experience in trying to address the changing needs and practices of university library users. Special reference is made to Makerere University Library. Most of the changes have been brought about by the various paradigm shifts in teaching, learning and research, as well as advances in…

This study examines international student information needs and whether education level, age, and gender affect their information use. An e-mail survey revealed that international students need information that supports their academic courses, and those with higher education levels use databases, remote access to library offerings, and e-journals…

This study investigates the information-seeking behavior of fourteen ethnomusicologists in New Zealand via interviews. The findings shed light on what information ethnomusicologists seek, the sources and services they use, and the barriers they face in information seeking and use. A number of ways in which libraries can create collections and…

Questionnaires and computerized observations were used to measure purposes for visiting the academic library and uses made on its workstations. The research was done among 1004 users in Israel. The findings show that non-library uses are the major activity on academic library workstations and that libraries with large number of workstations are…

Transfer students represent an increasingly important group in four-year schools. To date, only limited information on the research abilities and library needs of this group has been reported. A survey of information needs and skills of incoming transfer students at Western Washington University (WWU) showed that while many reported some…

This study explores whether disconfirmation theory can explain satisfaction formation processes in library users. Both library users' needs and expectations are investigated as disconfirmation standards. Overall library user satisfaction is predicted to be a function of two independent sources--satisfaction with the information product received…

The low prioritizing of user service is a longstanding problem in Chinese academic libraries. While acknowledging various external and internal obstacles for this problem, this article argues that traditional library culture, as demonstrated throughout the article, constitutes the root cause for the underdevelopment of user services on information…