Faculty and students in economics, literature, and medicine (including nursing) are frequent users of e-books. This study examines search behavior and use patterns of undergraduates majoring in the three subjects. The findings have particular relevance for publishers, vendors, content aggregators, classroom instructors, and librarians promoting…

Presents a rationale for the use of outcomes assessment and identifies three competing assessment perspectives that examine quality: looking at users from the perspective of the academic library; looking at libraries from the users' perspectives; and libraries in the life of the institution. Discusses information literacy, and differentiating…

Examines questions related to service quality, satisfaction, and outcomes assessment in academic libraries. Relates the literature of library and information science to each concept, identifies major research methodologies used, and offers suggestions for future research. (Contains 65 references.) (Author/LRW)

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Reviews the literature of library and information science to examine issues related to service quality and customer satisfaction in academic libraries. Discusses assessment, the application of a business model to higher education, a multiple constituency approach, decision areas regarding service quality, resistance to service quality, and future…

Libraries assume a significant financial obligation in the provision of government publications and products. The Government Printing Office (GPO) service roles, service pledges, and depository library service roles are discussed. The GPO's Superintendent of Documents (SUDOCS), an electronic depository program, will place a significant financial…

Discusses government directives linking availability and dissemination of information resources and improved public access with results (strategic planning, goals/objectives, performance indicators, customer service, standards/plans) and other issues (funding and performance-based budgets, government and deficit reduction, and government…

Analyzes aspects of proposed federal legislation which is attempting to reform portions of Title 44, "United States Code". Senate bill S.2288 charges the Government Printing Office (GPO) with responsibility for government printing, procurement, and dissemination. Includes a definition of government publication, GPO's depository-library program,…

Discusses the significance for libraries of privacy concerns involved with geographic information system (GIS) technology. Argues that librarians need to be aware of federal and state efforts to address privacy issues and monitor developments in government information policy. (AEF)

Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)

The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)

Describes a study which linked the misconduct of proposing, performing, and reporting academic research to librarians' perceptions of service quality; explores implications of fraud for library collections and information services; and discusses factors meriting further research. Tables present examples of sources in which those implicated in…