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50 Years of ERIC
50 Years of ERIC
The Education Resources Information Center (ERIC) is celebrating its 50th Birthday! First opened on May 15th, 1964 ERIC continues the long tradition of ongoing innovation and enhancement.

Learn more about the history of ERIC here. PDF icon

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A Different Time, A Different Country: An Instrument for Measuring Service Quality in Singapore's Polytechnic Libraries.
Peer reviewed Peer reviewed
Calvert, Philip J. – Journal of Academic Librarianship, 1998
An instrument for measuring service quality was developed in Singapore's polytechnic libraries, based on previous work done in New Zealand. Focus groups of academic librarians reported on their understanding of service quality. Contrasts between the two instruments are examined. The time lapse between the projects accounts for some variation. A…
Descriptors: Academic Libraries, Evaluation Methods, Foreign Countries, Information Services
Surveying Service Quality within University Libraries.
Peer reviewed Peer reviewed
Calvert, Philip J.; Hernon, Peter – Journal of Academic Librarianship, 1997
Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)
Descriptors: Academic Libraries, Evaluation Criteria, Foreign Countries, Higher Education
Stakeholder Perceptions of University Library Effectiveness.
Peer reviewed Peer reviewed
Cullen, Rowena J.; Calvert, Philip J. – Journal of Academic Librarianship, 1995
Surveyed stakeholder groups in the New Zealand university system to determine each groups' criteria for measuring university library performance. Compared responses of resource allocators, senior library staff, other library staff, academic staff, and graduate and undergraduate students, and found that the groups have different perspectives on…
Descriptors: Academic Libraries, Attitudes, Comparative Analysis, Evaluation Criteria