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50 Years of ERIC
50 Years of ERIC
The Education Resources Information Center (ERIC) is celebrating its 50th Birthday! First opened on May 15th, 1964 ERIC continues the long tradition of ongoing innovation and enhancement.

Learn more about the history of ERIC here. PDF icon

Publication Date
In 20150
Since 20140
Since 2011 (last 5 years)0
Since 2006 (last 10 years)1
Since 1996 (last 20 years)1
Descriptor
Data Analysis1
Evaluation1
Library Services1
Questionnaires1
Research Libraries1
Surveys1
Source
Issues in Science and…1
Author
Allmang, Nancy1
Liu, Rosa1
Publication Type
Journal Articles1
Reports - Descriptive1
Education Level
Audience
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Assessing Customer Satisfaction at the NIST Research Library: Essential Tool for Future Planning
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Liu, Rosa; Allmang, Nancy – Issues in Science and Technology Librarianship, 2008
This article describes a campus-wide customer satisfaction survey undertaken by the National Institute of Standards and Technology (NIST) Research Library in 2007. The methodology, survey instrument, data analysis, results, and actions taken in response to the survey are described. The outcome and recommendations will guide the library both…
Descriptors: Research Libraries, Data Analysis, Surveys, Evaluation