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Direct linkCallahan, Laura – International Multilingual Research Journal, 2009
This article compares data from service encounters conducted in person and over the telephone in New York City and the San Francisco Bay Area. During the in-person phase, the author and 8 fieldworkers entered businesses and initiated conversations with Latino service providers in Spanish, noting the language of response. The rate of non-reciprocal…
Descriptors: Telecommunications, Native Speakers, Service Occupations, Comparative Analysis
