This paper, based on a narrative of one of the authors, explores management reality where a chosen strategy developed into a different direction than expected. The authors offer an insight in a manager's daily struggle, where power, gossip and conflict can influence the strategising process. The plans and strategic ambitions chosen at the outset…

Knowledge management has often been linked to product development, innovation, and customisation. In particular, effective exploitation of customer knowledge, through engaging customers in a process of co-creation of products, exemplifies such a link. Accordingly, this research aims to identify those dimensions of knowledge management activities…

The Enterprise Resource Planning (ERP) literature suggests that effective training is one of the key reasons for success in ERP implementations. However, limited research has been conducted on what constitutes effective training in an ERP environment. A case study approach was used to explore the effectiveness of traditional training and to…

This paper focuses on the processes by which firms, particularly knowledge intensive firms, can augment their overall knowledge stock by tapping into external sources of knowledge. It is argued that Top Management Teams' (TMTs') social intelligence is a critical learning capability in acquiring external knowledge that leads to strategic change.…

The information systems' literature outlines how training is a critical factor to successful Enterprise Resource Planning (ERP) implementations. Yet, types of training are not discussed in the literature and there is little indication if existing training is effective and whether relevant contextual factors have been considered. Without…

The aim of this paper is to explore the focus on individuals in the field of knowledge management (KM). Through a meta-review of the KM literature, we identify a relative disregard of the individual in the KM literature while information technology (IT) oriented concepts are widely represented. Our review indicates the need for a greater emphasis…

An examination of current literature found a rudimentary number of papers canvassing the role of online blogging in advancing student learning. This paper evaluates the use of online student blogs to increase learning outcomes for the lecturer and the student and offers an original approach to this important topic. The paper examines students over…

The continuing failure rates of change initiatives, combined with an increasingly complex business environment, have created significant challenges for the practice of change management. High failure rates suggest that existing change models are not working, or are being incorrectly used. A different mindset to change is required. The BGR…

To help increase the effectiveness of self-directed teams, this paper studies the attitudes and behaviour of self-directed team members during the course of a computer simulated marketing strategy game. Self-directed teams are used widely throughout organisations yet receive little scrutiny when they undertake a task which is subject to conditions…

Emergency service teams hold an important role however the stress associated with their position can strain workplace relationships. Although it is not always possible to change the incidents to which teams respond, it is possible to shape the way personnel communicate with each other about these incidents. Yet little is known on how learnt…

In order to be able to adapt successfully to eco-challenges, interest in change-oriented learning is growing around the world. The authors of this paper aim to assess the occurrence of learning for effective action-taking in successive fishery problem-solving interventions in the municipality of Grand-Popo, South-Western Benin, where interventions…

How do approaches to management affect knowledge and patient care? In this paper, the establishment and dismantling of an organisational unit for research and development (R&D) in a mental health department of a Norwegian health enterprise are analysed. The characteristics of two adverse treatment ideologies and their coherence with approaches to…

While parental involvement benefits the learning performance of elementary students and the internet changes the learning environment, few studies have examined how parents are involved in the virtual world. This two-year project analysed the effects of parental involvement at home, in school and on internet use. The first stage of our research…

Today we live in a society with many choices and possibilities which were absent just a few decades ago. Knowledge is seen as temporary, and many paradoxes are experienced in the flow of information surrounding us. A basic insecurity can be seen as a consequence of this development. This paper re-thinks the consequences at the administrational and…

This study identifies the change management processes involved in undertaking environmental sustainability (ES) initiatives within Small and Medium Size Enterprises (SMEs) and relate these to the main attributes of learning organisations. Using case study techniques, the study draws from the change management experiences of a sample of 12 ES…