This paper draws on Jean-François Lyotard's (1984) seminal study "The Postmodern Condition: A Report on Knowledge" to reflect on two macro-level catastrophes: the global financial crisis (GFC) of 2009 (and its continuing effects throughout the Eurozone and elsewhere) and Fukushima. These two case studies probe aspects of these grand…

The financial services industry faces many demanding challenges. Firms within this industry are predominantly knowledge-based, as are most of the industry's products, processes and services. The application of knowledge management represents a clear opportunity for financial services firms to confront challenges. However, no industry specific…

This paper shows the implementation of "5S"--a Japanese concept of housekeeping--through action research methodology. The organisational issue it tackles is the cultural inhibition among the Indian population against cleaning. It uses soft systems methodology (SSM), action science and Schein's idea of clinical enquiry to bring about an enduring…

One tradition within the complexity paradigm considers organisations as complex adaptive systems in which autonomous individuals interact, often in complex ways with difficult to predict, non-linear outcomes. Building upon this tradition, and more specifically following the complex systems leadership theory approach, we describe the ways in which…

All executives strive for better results in their organisations and they are always dependent on others to achieve these results. This article is concerned with the ways in which these better results might be achieved and the role senior management might play in this process. The traditional view is that senior executives design and control the…

This article discusses sensemaking as a broad framework for understanding organisational learning and its implications for leadership in a global context. Organisational metaphors, the concept of liminality and understanding organisations as interpretation systems are presented as possibilities for enhancing intercultural communication within…

The paper examines the role of leadership in facilitating collective learning and capacity building by utilising ideas from the fields of evolutionary learning, operations strategy, quality, project and risk management. Two contrasting cases are chosen to show how success and failure can depend upon collective capacity building through…

Organisations are continuously challenged to become more strategic, productive and cost-effective. As a result, quality management has become increasingly important to achieve desired organisational performance outcomes. Quality management considers leadership an important component to implement and sustain quality products and services to…