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Peer reviewed
Direct linkSree Rekha, K. R.; Kamalanabhan, T. J. – International Journal of Learning and Change, 2010
This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…
Descriptors: Job Satisfaction, Intention, Foreign Countries, Work Environment
Dyaram, Lata; Kamalanabhan, T. J. – International Journal of Learning and Change, 2008
This paper attempts to extend and contribute to the domestic diversity literature by presenting a comprehensive model that takes into consideration the Indian work set up. It proposes to examine the effects of the composition of information systems development teams in Indian firms. Besides the conventional demographics which were studied…
Descriptors: Teamwork, Information Systems, Group Dynamics, Foreign Countries
Aravamudhan, Suhanya; Kamalanabhan, T. J. – International Journal of Learning and Change, 2007
In recent years, strategic management concepts seem to be gaining greater attention from the academicians and the practitioner's alike. Balanced Scorecard (BSC) concept is one such management concepts that has spread in worldwide business and consulting communities. The BSC translates mission and vision statements into a comprehensive set of…
Descriptors: Performance Based Assessment, Measures (Individuals), Strategic Planning, Organizational Development
