Several years ago, the Continuing and Innovative Education (CIE) leadership team at UT-Austin took a hard look at the unit through the lens of customers to reevaluate their programs and services and the role they played in serving the lifelong educational needs of their constituents. Their goal was to provide continuous learning for a productive,…

The ground has shifted in fundamental ways in higher education, and it is becoming increasingly evident that strategic structural reorganization will play an important role in the financial survival of many institutions. Understanding the close links among strategy, structure, and the environment, it makes sense that organizational structure…

Analytics has a significant place in the future of higher education by guiding reform and system change. As this case study has shown, analytics can do more than evaluate what students have done and predict what they will do. Learning analytics can be transformative, altering existing pedagogical processes, research, data management, and…

Quality assurance in higher education has been an important issue not only in western countries but also in China. This study, based on Harman's framework, analyses the features and implementation of undergraduate teaching evaluation (UTE) through case studies of four different universities in Guangdong province, southern China. The findings…

Faced with conflicting pressures of student diversity, retention and demands for change in a volatile international education marketing environment, universities have become more focused on enhancing student experience as a strategic response to achieving competitive advantage. Based on an exploratory qualitative study conducted in a UK…

Recent interest in the number of complaints being raised by students in higher education may be attributed both to a general concern about quality and standards in universities and to the emerging role of the student as a "consumer". However, partly because of the highly sensitive nature of this topic, for students, staff and institutions, very…

Several years ago, members of the Futures and Markets (FAM) Commission of the University Professional and Continuing Education Association (UPCEA) realized that the commission was uniquely positioned to put a face on the future of continuing higher education. The commission took on an ambitious research agenda in fall 2010 to identify emerging or…

Since independent study groups can be important in providing spaces for students in creative disciplines to develop a critically reflexive approach to their creative practice, tutors in an Australian university introduced independent group learning to students studying in creative disciplines. However, student responses to the experience of…

The success of the US economy has always been its ability to innovate, create, invent, and commercialize groundbreaking discoveries. Today, Americans seem to be losing their edge and have begun to suffer an "innovation deficit." The authors say re-engineering the entire US educational system in order to foster and enhance necessary creativity and…

Since 2001, the Graduate School of Political Management (GSPM) at The George Washington University (GW) has managed a cooperative education program with a network of nine respected universities in South America. This "governance and political management" program serves working professionals in the civil service, political party offices, advocacy…

In recent years, terms such as "social media" and "social networking" have become staples in the university continuing education marketer's vocabulary. This article provides both a working knowledge of the social media landscape and practical applications of the concepts using a case study approach from a Midwestern university. Throughout are a…

A significant component of continuing education involves teaching management, especially through the array of academic degree programs offered to part-time older students. In fact, the ability to offer management education is critical for the viability of continuing education. Co-existing amicably with its institution's business schools is the…

Many college and university summer session deans and directors face significant challenges in providing quality summer courses. At research institutions, for example, the number of regular tenured and tenure-track faculty who want to focus on research, scholarship, and other activities during summer, affects the composition of the summer session…

This case study demonstrates how building a flexible portfolio of services allowed a continuing education (CE) unit to thrive during frequent leadership changes. The case is set in a small state college, State Technology Institute at Mohawk (STIM), which experienced nine leadership changes in as many years. The names of the institution and its…

The Sunday, August 1, 1993 edition of the "Washington Post" featured the headline: "Indians, Foreigners Build Silicon Valley in Bangalore." In the article, Bangalore, a city of more than four million people, was described as "an island of relative affluence and social stability in this ancient land." Multinational high-tech firms, such as IBM,…