This case study discusses the development and use of an oral performance assessment instrument intended to evaluate Filipino agents' customer service transactions with callers from the United States (US). The design and applications of the instrument were based on a longitudinal, qualitative observation of language training and customer service…

The global high-tech industry is characterized by extreme competitiveness, innovation, and widespread use of English. Consequently, Taiwanese high-tech companies require engineers that are talented in both their engineering and English abilities. In response to the lack of knowledge regarding the English skills needed by engineers in Taiwan's…

The purpose of the present study is to shed some light on the subtle interplay between oral and written academic genres in the context of graduate student academic presentations. The analysis was based on a corpus of successful TESOL graduate student academic presentations (n = 20) with a focus on the genre identity roles students encode in their…

Email has revolutionised the way in which professionals work and companies operate, and yet has received surprisingly little scholarly attention in English for Specific Purposes and has an unexpectedly muted presence in many Business English textbooks. The dearth of research into email use in globalised business settings may be one of the factors…

Evaluation in academic discourse has received considerable attention from researchers. Much of the work on evaluation has focused, however, on written genres, and less attention has been paid to how evaluation unfolds in spoken academic genres. In our present research, we are interested in disclosing how the interpersonal meaning of evaluation is…

This paper is a contribution to an expanding literature on the challenges non-Anglophone academics confront in disseminating their research in English, the dominant language of international scientific communication. Drawing on a corpus of interviews with senior Spanish academics, who remain a relatively little researched academic community…

Cooperative learning has frequently been used in language classrooms, from in-class task-based group work to group presentations. Research suggests that cooperative learning provides mutual support, as well as successful and effective learning outcomes of tasks. The present research addressed a number of problems discovered in group oral…

The process of disciplinary socialisation has been linked to a gradual mastery of a discipline's genres. This article takes a view of genre, as indexing a wide range of often implicit understandings about knowledge creation and use within a discipline, and as fully rhetorical. Within such a framework, novice and near-expert examples of one…

The field of accountancy plays a vital role in the financial health of modern-day economies. It also attracts very large numbers of students, many for whom English is not their first language, who train in a variety of undergraduate and postgraduate programs at English-medium universities. Yet, surprisingly, the discourse of accountants has been…

University graduates across Europe face increasing professional language and intercultural demands. In France, foreign language competence is to be assessed for incoming undergraduates and Master's graduates are required to demonstrate "mastery" of at least one foreign language. Institutions are responsible for defining "appropriate" curricula and…

Lexical bundles--recurrent sequences of words--are important building blocks of discourse in spoken and written registers. Previous research has shown that lexical bundles are especially prevalent in university classroom teaching, where they serve three major discourse functions: stance expressions, discourse organizers, and referential…

This research note reports on a study to investigate what English language skills are used by new graduate employees in their daily work in various departments in four banks in Hong Kong. Through interviews with 16 new bank employees across these four banks and the use of questionnaires, my aim was to determine what proportion of their daily…

The use of first and second person pronouns is an important indicator of how audiences are conceptualized by speakers and writers in academic discourse. Several grammarians and linguists have studied more or less specifically this part of the English language. Two of the most widely discussed aspects of pronouns are their reference and their…

Investigates the role of visual communication in a spoken research genre: the scientific research paper. Analyzes 2,048 visuals projected during 90 papers given at five international conferences in three fields (Geology, medicine, physics), in order to bring out the recurrent features of the visual dimension. (Author/VWL)

Considers the development and assessment of oral communication skills in an undergraduate business and commerce curriculum. Drawing on the results of a survey into the workplace oral communication needs and uses of business graduate employees, it is argued that undergraduate experience in formal presentation only is inadequate preparation for oral…