In the global workplace, there has been tremendous growth in business processing outsourcing (BPO). Many industries are establishing call centers, back offices and other offshore enterprises in developing countries in an attempt to reduce costs. This development has far-reaching implications for language in these offshore destinations. Despite…

Although in recent years there has been an increase in the research and development of resources for workplace English, work in this field is still rather limited. This article reports a study which combined a text analytical approach with a social perspective to consider the ways in which certain thematic choices construe different meanings for…

Genre-based approaches to curriculum delivery have been applied to primary, secondary, tertiary, and graduate programs. This article takes this approach one step further and shows how such an approach was applied in conceptualizing a funded staff-development program at the Hong Kong Polytechnic University. (Author/VWL)