NotesFAQContact Us
Collection
Advanced
Search Tips
50 Years of ERIC
50 Years of ERIC
The Education Resources Information Center (ERIC) is celebrating its 50th Birthday! First opened on May 15th, 1964 ERIC continues the long tradition of ongoing innovation and enhancement.

Learn more about the history of ERIC here. PDF icon

Back to results
ERIC Number: EJ464368
Record Type: CIJE
Publication Date: 1993
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0013-1962
Assessing Educational Processes Using Total-Quality-Management Measurement Tools.
Macchia, Peter, Jr.
Educational Technology, v33 n5 p48-54 May 1993
Discussion of the use of Total Quality Management (TQM) assessment tools in educational settings highlights and gives examples of fishbone diagrams, or cause and effect charts; Pareto diagrams; control charts; histograms and check sheets; scatter diagrams; and flowcharts. Variation and quality are discussed in terms of continuous process improvement. (10 references) (LRW)
Descriptors: Charts, Diagrams, Educational Administration, Flow Charts, Measurement Techniques, Quality Control, Total Quality Management
Publication Type: Opinion Papers; Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: Examples; Histograms; Pareto Diagrams; Process Improvement