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50 Years of ERIC
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ERIC Number: EJ503490
Record Type: CIJE
Publication Date: 1995
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0013-1962
Learning to Improve Learning: A Case Study.
Schuster, James M.
Educational Technology, v35 n3 p23-25 May-Jun 1995
Describes an improvement program, based on total quality management concepts, for training employees that was developed at an IBM facility. Topics include student evaluation; follow-up telephone surveys; creating an educational brochure; and automating registration and recordkeeping activities. (LRW)
Descriptors: Automation, Case Studies, Evaluation Methods, Improvement Programs, Industrial Training, Instructional Improvement, Printed Materials, Recordkeeping, Telephone Surveys, Total Quality Management, Training Methods
Publication Type: Opinion Papers; Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: IBM Corporation; Training Needs