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Peer reviewed Peer reviewed
ERIC Number: EJ552049
Record Type: CIJE
Publication Date: 1997
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0895-9048
Applying Customer Dissatisfaction Measures to Schools: You Better Know What's Wrong before You Try To Fix It.
Salisbury, David F.; Branson, Robert K.; Altreche, Wanda I.; Funk, Fanchon F.; Broetzmann, Scott M.
Educational Policy, v11 n3 p286-308 Sep 1997
Addresses the feasibility of applying customer-dissatisfaction measures to public schools. Presents a framework for a public education customer-satisfaction system, based on the author's previous experience in business and industry. A Florida survey showed that about one-third of parents and two-thirds of businesses were dissatisfied with the local school district. (25 references) (MLH)
Descriptors: Educational Assessment, Educational Quality, Elementary Secondary Education, Public Education, Quality Control
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: Continuous Improvement; Customer Satisfaction