This article develops around a qualitative research case study of an instructor teaching an introductory course about students with special needs. Data collection involved document analysis, observations and interviews with administrators, the faculty member, his peers, teaching assistants and students. The case is also a reflective piece on the evaluation of teaching quality. Benefits and obstacles to using a standardized approach for evaluating an instructor teaching a required course for teacher certification are discussed, and important implications in the evaluation of both educational technology and college teaching are identified.