In this article the authors share strategies for establishing personal, one-on-one relationships between online students and faculty, to attend to identity, individualization, and interpersonal interaction in support of student engagement and retention. Rather than focus on high-tech solutions, the authors focus on low-tech solutions--the telephone and e-mail--that all faculty and students have at their disposal. These strategies address the needs of the individual within a learning community by striving for balance between group and individual interactions--between the needs of the many and the one. (Contains 3 figures and 14 endnotes.)