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50 Years of ERIC
50 Years of ERIC
The Education Resources Information Center (ERIC) is celebrating its 50th Birthday! First opened on May 15th, 1964 ERIC continues the long tradition of ongoing innovation and enhancement.

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Peer reviewed Peer reviewed
ERIC Number: EJ626721
Record Type: CIJE
Publication Date: 2000
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0158-7919
Student Support in Distance Education in the 21st Century: Learning from Service Management.
Rumble, Greville
Distance Education, v21 n2 p216-35 2000
Discussion of trends in student support in higher education focuses on support services in distance education. Topics include manufacturing organizations versus service organizations; types of student services to offer; learning from service management; application of new technology; social innovation; Bates' ACTIONS model applied to student services; networks; and maintaining quality. (LRW)
Descriptors: Distance Education, Educational Trends, Higher Education, Manufacturing, Quality Control, Service Occupations, Social Influences
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: Network Based Approach; Student Support Services; Technology Implementation