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Peer reviewed Peer reviewed
ERIC Number: EJ486868
Record Type: CIJE
Publication Date: 1994
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-1066-8926
Introducing the Human Side of Total Quality Management into Educational Institutions.
Thor, Linda M.
Community College Journal of Research and Practice, v18 n4 p359-68 Jul-Aug 1994
Drawing from the experiences of Rio Salado Community College (Arizona) in implementing Total Quality Management, discusses common barriers to change (e.g., time, aversion to change, and pitfalls of change); leadership failure as a cause of failure in TQM implementation; and the importance of constancy of purpose, employee empowerment, and meaningful rewards and recognition. (MAB)
Descriptors: Accountability, Administrative Principles, Administrator Role, Community Colleges, Organizational Change, Program Development, Program Effectiveness, Quality Control, Resistance to Change, Self Evaluation (Groups), Total Quality Management, Two Year Colleges
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: Rio Salado Community College AZ