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50 Years of ERIC
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Peer reviewed Peer reviewed
ERIC Number: EJ467223
Record Type: CIJE
Publication Date: 1993
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0010-0889
Consumer Satisfaction, Determinants, and Post-Purchase Actions in Higher Education: A Model to Guide Academic Managers.
Pate, William S.
College and University, v68 n2 p100-07 Spr-Sum 1993
Applying a consumer satisfaction model to higher education program administration provides the manager with a systemic view of satisfaction, related variables, and postpurchase (alumni) actions. By manipulating the variables leading to consumer satisfaction, the institution can satisfy its consumers and increase the likelihood the consumer will support the institution later. (Auth/MSE)
Descriptors: Alumni, College Administration, Consumer Economics, Higher Education, Participant Satisfaction, Program Administration, Student Attitudes
Publication Type: Reports - Evaluative; Guides - Non-Classroom; Journal Articles
Education Level: N/A
Audience: Administrators; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: N/A