NotesFAQContact Us
Collection
Advanced
Search Tips
50 Years of ERIC
50 Years of ERIC
The Education Resources Information Center (ERIC) is celebrating its 50th Birthday! First opened on May 15th, 1964 ERIC continues the long tradition of ongoing innovation and enhancement.

Learn more about the history of ERIC here. PDF icon

Back to results
Peer reviewed Peer reviewed
ERIC Number: EJ508528
Record Type: CIJE
Publication Date: 1995
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0010-0889
Case Study: Using Total Quality Management in Undergraduate Admissions at the University of North Carolina-Charlotte.
Baucom, Kathi; And Others
College and University, v70 n2 p76-81 Win 1995
The Total Quality Management (TQM) approach is defined and its implementation at the University of North Carolina-Charlotte in undergraduate admissions is described. Benefits and challenges of TQM are discussed, first from the perspective of the manager responsible for TQM, then from that of a front-line staff member and TQM team member. (Author/MSE)
Descriptors: Administrator Attitudes, Case Studies, College Administration, College Admission, Employee Attitudes, Higher Education, Management Systems, Organizational Development, Program Descriptions, State Universities, Teamwork, Total Quality Management, Undergraduate Study
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers: University of North Carolina Charlotte