As members of enrollment management units look ahead to the next few years, they anticipate many institution-wide challenges: (1) implementation of a new student information system; (2) major upgrade of an existing system; and (3) re-configuring an existing system to reflect changes in academic policies or to accommodate new federal or state…

In order to support a new knowledge-based economy, President Obama has determined that more of the nation's population will need a college degree. While much of the research on two-year colleges has focused on public community colleges, there are a number of private, independent two-year colleges whose graduates will also contribute to a…

Building on the principles of Enrollment Management (EM) and Strategic Enrollment Management (SEM), Anticipatory Enrollment Management (AEM) offers another level of managing enrollment: anticipating future enrollment. AEM is grounded in the basic principles of Customer Relationship Management (CRM) and includes strategic out-reach to parents and…

The education sector is no stranger to fraud, unfortunately. This article provides best practice guidance in recognizing and dealing with fraud, with emphasis on domestic and international academic credential fraud. It includes practical approaches to academic document review and verification. Success in fighting fraud requires becoming informed,…

It can be difficult for any customer service environment to keep up with the whirlwind pace of change in today's technology-centric world. The challenge can be particularly daunting in an institutional setting accustomed to deliberative, consensus-driven change. The Office of the Registrar at Indiana University Bloomington (IUB) has a…

Electronic transcripts are no longer a concept awaiting definition. They are here to stay. Although paper transcripts remain the standard--at least in terms of volume--an ever-increasing number and eventual majority of students and alumni will expect if not require electronic transcripts. College registrars and admissions officers' obligation to…

The author never planned to work at a college, but she finds she is vice president of student development at a community college; she served previously as assistant to the dean of academic services, as registrar, and as dean of enrollment management. She started her career in health care administration, and her master's was in public…

Many organizations use formal appraisals to measure employee performance. Augustana College's Office of Admissions introduced an appraisal process in 2006. Subsequently, staff expressed a number of concerns, ranging from confusion about the process to its link to compensation. Action research proved essential for understanding the problems; it…

Mobile technology is one of several currents that upset the relatively placid world of admitting, enrolling, advising, serving, and graduating students. The authors have been involved with technology since they began in the profession. Technology is not really new to them. But with mobile technology, "so much" is new--indeed, foreign--to many…

The supreme court's ruling in "Christian Legal Society v. Martinez", its most important case to date on student associational activities, upheld a policy at a public law school in California that required recognized student organizations (or clubs) to admit "all-comers" even if they disagreed with organizational goals and…

The author once was a student in a graduate seminar taught by the president of the university where he was a mid-level administrator. The course focused on what it takes to be the chief executive of a university. The university president was the only one of the ten presidents under whom the author served who embraced the role of a college…

Given the current economics of public higher education, enrollment management plays an increasingly significant role in institutional strategy. This qualitative case study explores three leading public universities to understand the dynamics at work. Each institution's relationship with the state, desire for a private enrollment model, and growing…

Fear is an interesting word. Especially, when contemplating the contemporary collegiate registrar. The registrar profession seemed to diverge over the last decade. There appears now to be two categories. One is a benevolent person who honors traditional registrar standards, yet does little to grow the profession. The second is an ambassador of…

A number of colleges and universities are aggressively recruiting professionals from outside academe for various administrative roles. Many of these professionals come to campuses from substantial corporate careers, with excellent aptitude for the job at hand, and are generally wonderful additions to the staffs. The test often faced as managers is…

Good enrollment managers know that keeping current enrollment must be Job Number One and that maintaining enrollment must be the concern of all campus constituencies. However, a large number of students are "lost" during registration due to closed classes. Lost enrollments are a largely invisible phenomenon that represents frantic and frustrated…